SterilMed's Mission
SterilMed’s mission is to help make healthcare more affordable by extending the life of our clients' medical equipment, devices, and surgical instruments. Our device reprocessing, equipment repair, and pre-owned equipment sales offerings help healthcare facilities to:
- Generate cost savings
- Protect the environment by reducing medical waste
- Maintain the highest levels of patient safety
Visit SterilMed's corporate website www.sterilmed.com for more information about all our medical equipment repair and single-use-device reprocessing services.
SterilMed offers leasing options to help healthcare providers acquire the equipment they need with affordable monthly payments.
Contact Us
SterilMed customer service representatives are available to assist you Monday through Friday between 8:00am and 5:00pm central standard time.
For pre-owned equipment questions, email equipmentinfo@sterilmed.com during or after business hours, and a customer service representative will respond within one business day. Or, to contact Repair Customer Service via telephone, please call us at 1-888-252-1542.
SterilMed Repair and Pre-owned Equipment Office
4210 Tudor Lane
Greensboro, NC 27410
Telephone: (336) 544-2100
Fax:(336) 544-2110
David Mount - VP Equipment Sales - Europe, Asia - telephone +1 (336) 617-2104
Minerva Loran - Sales Representative - Latin America, North America - telephone +1 (336) 617-2088
Edward Soto - Sales Representative - South America, Middle East - telephone +1 (336) 617-2128
Sandrine Lions - Sales Represenative - Europe - telephone +33 (0) 6 87 05 1983
SterilMed Corporate Office
11400 73rd Avenue North, Suite 100
Maple Grove, MN 55369
Telephone:(763) 488-3400
Fax:(763) 488-3350
www.sterilmed.com
equipmentinfo@sterilmed.com
SterilMed customer service representatives are available to assist you Monday through Friday between 8:00am and 5:00pm central standard time.
For pre-owned equipment questions, email equipmentinfo@sterilmed.com during or after business hours, and a customer service representative will respond within one business day. Or, to contact Repair Customer Service via telephone, please call us at 1-888-252-1542.
SterilMed Repair and Pre-owned Equipment Office
4210 Tudor Lane
Greensboro, NC 27410
Telephone: (336) 544-2100
Fax:(336) 544-2110
David Mount - VP Equipment Sales - Europe, Asia - telephone +1 (336) 617-2104
Minerva Loran - Sales Representative - Latin America, North America - telephone +1 (336) 617-2088
Edward Soto - Sales Representative - South America, Middle East - telephone +1 (336) 617-2128
Sandrine Lions - Sales Represenative - Europe - telephone +33 (0) 6 87 05 1983
SterilMed Corporate Office
11400 73rd Avenue North, Suite 100
Maple Grove, MN 55369
Telephone:(763) 488-3400
Fax:(763) 488-3350
www.sterilmed.com
equipmentinfo@sterilmed.com
Shipping Information:
SterilMed ships via FedEx only. We do NOT send items via USPS domestically or internationally. Please visit www.fedex.com to calculate approximate shipping charges. Our zip code is 27410, enter this zip code for "ship from". Buyer is responsible for shipping charges accrued. We will email you an invoice including shipping charges. Item will ship within 2 business days after payment is received. A physical address is required for all buyers. Combined shipment is accepted if the items can be combined.
All Items are Sold "As-Is":
If the item you have received is defective, you can send us an email at equipmentinfo@sterilmed.com with a description of the problem and we will replace the defective item for you if a replacement is available. If the replacement is not available a refund (including shipping) will be issued in the form of the original payment method. Please consider the following terms in such cases:
- For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
- Returned items must not have any signs of abuse or intentional damage. All items are carefully inspected. Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
- No walk-in return/replacement service will be accepted. Short-shipments, DOA (Dead On Arrival) and deviation items must be reported within 5 days from delivery date.
- Buyer is responsible for all return shipping charges.
Freight Damages:
If the package you have received has been damaged during shipping and the box is deformed because of any mishandling, moisture etc., you should keep the package and contact us so that we can file a claim with the carrier and request that they inspect the package. A refund will be available as soon as the carrier accepts to cover the damages. Refunds will not be made available if you fail to notify us of damage and the container is not available for inspection by the carrier.
Disclaimer:
We are not responsible for any merchandise that is not received when we have provided a tracking number. A claim must be filed in cases of non-receipt of an item with the carrier under the provided tracking information. We are not also responsible in the following conditions:
- For any losses in the mail while returning the DOA merchandise.
- For any damages made by carrier during shipping.
- If the returned merchandise is not properly packed and insured and damaged during return.
- If there are signs of abuse or intentional damage on the delivered items. The items will be refused and returned to sender at sender's cost.
SterilMed ships via FedEx only. We do NOT send items via USPS domestically or internationally. Please visit www.fedex.com to calculate approximate shipping charges. Our zip code is 27410, enter this zip code for "ship from". Buyer is responsible for shipping charges accrued. We will email you an invoice including shipping charges. Item will ship within 2 business days after payment is received. A physical address is required for all buyers. Combined shipment is accepted if the items can be combined.
All Items are Sold "As-Is":
If the item you have received is defective, you can send us an email at equipmentinfo@sterilmed.com with a description of the problem and we will replace the defective item for you if a replacement is available. If the replacement is not available a refund (including shipping) will be issued in the form of the original payment method. Please consider the following terms in such cases:
- For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
- Returned items must not have any signs of abuse or intentional damage. All items are carefully inspected. Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
- No walk-in return/replacement service will be accepted. Short-shipments, DOA (Dead On Arrival) and deviation items must be reported within 5 days from delivery date.
- Buyer is responsible for all return shipping charges.
Freight Damages:
If the package you have received has been damaged during shipping and the box is deformed because of any mishandling, moisture etc., you should keep the package and contact us so that we can file a claim with the carrier and request that they inspect the package. A refund will be available as soon as the carrier accepts to cover the damages. Refunds will not be made available if you fail to notify us of damage and the container is not available for inspection by the carrier.
Disclaimer:
We are not responsible for any merchandise that is not received when we have provided a tracking number. A claim must be filed in cases of non-receipt of an item with the carrier under the provided tracking information. We are not also responsible in the following conditions:
- For any losses in the mail while returning the DOA merchandise.
- For any damages made by carrier during shipping.
- If the returned merchandise is not properly packed and insured and damaged during return.
- If there are signs of abuse or intentional damage on the delivered items. The items will be refused and returned to sender at sender's cost.
For additional information, please call us at 1-888-252-1542
Go to sterilmed.com for medical equipment repair and SUD reprocessing services
Go to sterilmed.com for medical equipment repair and SUD reprocessing services